Refund policy

Returns and Refunds

 

Returns

If you are unsatisfied with any of toty’s products in any way, just contact toty at support@toty.com within 30 days from receiving your order, and we will give you a pre-paid return label.

Toty reserves the right to refuse any return for an item, after inspection, that is less than half full, has been re filled with a non-Toty product, or was not originally purchased from the Site.

Kits and bundles are non-returnable.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.  Then, we will initiate a refund to your original method of payment, which you should receive in approximately 7-14 business days.

Missing, Incorrect, or Damaged Items

If your order is missing any items, or has any incorrect or damaged items in it, please notify us support@toty.com, within 48 hours or our carrier’s indicated delivery date & time. Please retain all damaged or incorrect items, along with the shipping box and packing slip. We may request photos of the issue before sending a new shipment. In some cases, we may include a direct signature requirement on your new shipment to ensure its safe delivery.

Please note that Toty monitors all claims of missing, incorrect, or damaged items for fraud. We reserve the right to deny the reshipment or refunding of any items in all instances.

Missing Packages

If your order has been marked as delivered by our carrier, but you have not received it, please notify us support@toty.com within 48 hours of our carrier’s indicated delivery date & time. Our team will contact our carrier to open an investigation and attempt to recover your package. If they are unsuccessful, we may re-ship your order. In most cases we will include a direct signature requirement on your new shipment to ensure its safe delivery.

Please let our team know if you would prefer to receive a refund instead of a new shipment.

Please note that Toty monitors all claims of missing, incorrect or damaged items for fraud. We reserve the right to deny the reshipment or refunding of any items in all instances.