- MGMarlene G.Verified BuyerRated 1 out of 5 stars1 month agoBeware of this company, total scam.
The low ratings are here for a reason.
So many reviews about parts of orders missing. Well I should have heeded the warning. I only received half of my order. It does not matter that I have provided proof through copies of multiple emails THEY sent me in regards to what was ordered, they will not fulfill my order.
I let them know I would like to return my order since it is incomplete and they have not said a word in response to that request. This company is too expensive for their customer service to be this terrible. You can find better service ordering from TEMU and equivalent if not better coverage from drugstore makeup.
Save yourself the headache and don't give them any money. I'm convinced the good reviews are bots at this point because they're a joke, in the worst way.
Ttoty1 week agoHi Marlene, we're so sorry to hear about your experience and the confusion with your Total Perfecting Set order. We understand how frustrating it is to feel like you haven't received what you expected.
We want to clarify that the Total Perfecting Set is a discounted bundle that includes one Ilumina CC Cream, one Ilumina CC Creamy Compact, and one Ilumina Brush for $105 (a $124 value if purchased separately). On the order page, we list each item individually under the set name so you can see exactly what's included. This sometimes leads to the misunderstanding that you're receiving additional free products.
We apologize if this wasn't clear, and we're working to improve how we present this information on our website to avoid any future confusion.
Our customer support team has already been in touch and provided you with a return label for your order. We're happy to process the return for you once it arrives.
We value your feedback and are committed to providing a positive experience for all our customers.
- BBobbieRated 1 out of 5 stars3 months ago1 Star
Still have not received my order. No response from customer service. I did get my free sponge but not the product I paid for. Very disappointed.
Ttoty3 months agoHola Bobbie, we're sorry to hear the delivery didn't have all your products. Our customer service emailed you to solve this problem and your products are on your way, we hope you love them!